This policy explains what information Clyra Ceramics ("we", "us") collects through clyraceramics.in and our own content-publishing tools, how we use it, and the choices you have.
1. Summary
- We only collect what you send us through our enquiry forms, email or WhatsApp.
- We do not sell your information, and we do not use advertising or tracking cookies on this website.
- We use YouTube API Services and the Instagram Graph API only to publish and manage videos on our own Clyra Ceramics accounts. These tools do not collect information about website visitors or other YouTube or Instagram users.
2. Information we collect
- Information you give us: your name, email address, phone number, enquiry type, quantity, the products you select and your message, when you use our contact or quote forms or write to us.
- Order information: delivery address and payment details you share with us to complete an order.
- Technical information: our website host and the services listed in section 8 may receive standard technical data such as your IP address and browser type when you load a page.
3. How we use it
- To reply to your enquiries and send quotes.
- To process, deliver and support your orders.
- To keep records required for accounting and legal purposes.
We do not use your information for automated decision-making, and we do not send marketing messages unless you ask us to.
4. Enquiry form
When you press Send on our enquiry or quote form, your details are delivered to our email inbox (clyraceramics@gmail.com) through FormSubmit, a form-to-email service. FormSubmit processes the message only to deliver it to us. If the form cannot be sent, you can email or WhatsApp the same details to us directly.
5. YouTube and Google data
We run our own software to upload and schedule product videos to the Clyra Ceramics YouTube channel. This software uses YouTube API Services.
- What it accesses: only the Clyra Ceramics YouTube channel, which we own, after we sign in with our own Google account and grant permission. It uses this access to upload videos and set their titles, descriptions, thumbnails, privacy and publishing schedule, and to read our own channel's video list and basic statistics.
- What it does not do: it does not access, collect or store data about any other YouTube user, channel or viewer, and it is not offered to the public.
- Storage: the access tokens Google issues are stored securely on our own computer and are never shared or sold. Video files and their text are stored on that computer.
- Sharing: we do not share Google user data with anyone. We do not use it for advertising.
- Revoking access: access can be revoked at any time through the Google security settings page.
- By watching or interacting with our videos on YouTube, you are subject to the YouTube Terms of Service and the Google Privacy Policy.
Our use of information received from Google APIs follows the Google API Services User Data Policy, including the Limited Use requirements.
6. Instagram and Meta data
We use the Instagram Graph API, through our own Meta app, to publish reels to our own @clyraceramics Instagram account. It accesses only our own Facebook Page and Instagram business account. It does not collect information about other users. Your use of Instagram is subject to the Instagram Privacy Policy.
7. Sharing and selling
- We do not sell, rent or trade your personal information.
- We share information only when needed to fulfil your order (for example, your delivery details with a courier), with the form service described above, or when required by law.
8. Cookies and third-party services
- This website does not use advertising, analytics or tracking cookies.
- The website is hosted on GitHub Pages, which may log technical data such as IP addresses for security. See the GitHub Privacy Statement.
- Fonts are loaded from Google Fonts. See the Google Privacy Policy.
- Links to Instagram, YouTube, WhatsApp, Amazon and Meesho take you to those services, which have their own privacy policies.
9. How long we keep data
We keep enquiry emails and order records for as long as needed to serve you and to meet legal and accounting requirements, and then delete them. You can ask us to delete your enquiry at any time.
10. Security
We protect the accounts and devices that hold your information with passwords and two-step verification. No method of storage or transmission is completely secure, but we take reasonable steps to protect your data.
11. Your choices and rights
You can ask us to see, correct or delete the personal information we hold about you, or to stop contacting you. Write to us using the details below and we will respond within a reasonable time.
12. Children
This website is not directed at children under 13, and we do not knowingly collect information from them.
13. Changes to this policy
We may update this policy from time to time. The latest version is always on this page, with its effective date at the top.
14. Contact us
- Email: clyraceramics@gmail.com
- Phone / WhatsApp: +91 79838 95342, +91 83686 91849
- Instagram: @clyraceramics · YouTube: @ClyraCeramics